Client at a glance
Industry
Healthcare
Product
Assessment platform
Engagement
Rescue & rebuild
Relationship
Multi-year evolution
What we achieved
Product
Core offering built
Data
Structured at source
Reporting
Rules-based PDF reports
Adaptability
New provider workflows
Awaiting a verified quotation from the PCES founder summarising the product and business impact.
Founder, PCES
Their situation
A strong product idea had no dependable foundation
No existing product fit the assessment
Off-the-shelf systems could not support the specialist examination or insurer submission requirements.
The first development attempt had failed
An offshore build had not produced a dependable product ready for healthcare providers.
Manual reporting slowed every completed assessment
Providers relied on scanned forms and manually written reports after each examination.
The challenges
Digitise specialist assessments without losing data quality
Replace paper-led capture
Record examination findings during appointments instead of scanning completed forms into another system.
Structure insurance-ready data
Capture every answer in the format required for consistent reporting and formal insurance submission.
Automate report generation
Convert structured assessment answers into rules-based PDF reports without relying on manual essay writing.
Support changing provider needs
Allow question sets and exam workflows to change as PCES pursued different healthcare provider types.
Our approach
Start with the workflow, not the software assumption
The team began with how providers assessed claimants, captured evidence and produced insurer-ready reports, then designed the product around that operation.
Diagnose the failed build
Super Villains assessed the inherited offshore work, clarified PCES’s actual product needs and identified where the original direction had broken down.
Map the real assessment
Specialist examinations, question sets, insurer requirements and reporting rules were translated into one coherent provider workflow before further development.
Build around live use
The product was designed for providers completing examinations on an iPad, capturing structured answers while the assessment was taking place.
Extend with each opportunity
As PCES courted new providers, vague requests were converted into additional question sets, workflows and dependable product enhancements.
An inherited rescue became a core product that could evolve with each new provider.
Capabilities applied
Product rescue
Workflow design
Technical architecture
iPad application
Structured data
Rules-based reporting
Product engineering
Continuous improvement
Delivery phases
What we built for PCES
Rescuing and rebuilding the core product
The inherited offshore build had not produced a dependable product PCES could take to healthcare providers.
The process
- 1. Audit the inherited product
- 2. Clarify specialist requirements
- 3. Design the core workflow
- 4. Build the provider platform
The results
- Dependable core product
- iPad-based assessment workflow
- Structured insurance data
Automating the assessment-to-report workflow
Paper-led capture and manual report writing created unnecessary work after every completed assessment.
The process
- 1. Structure assessment answers
- 2. Define reporting rules
- 3. Generate PDF reports
- 4. Prepare insurance submissions
The results
- Live structured data
- Automatic PDF reports
- A consistent path from assessment to submission
Extending the product for new providers
Each prospective provider needed different questions, data fields and examination workflows.
The process
- 1. Review provider requirements
- 2. Clarify vague requests
- 3. Design new exam flows
- 4. Release targeted enhancements
The results
- New provider types supported
- Configurable question sets
- A product that could evolve with each opportunity
The PCES team in their own words
Awaiting a verified client quotation covering how Super Villains translated specialist product requirements into dependable healthcare software.
Founder, PCES