40 → 20 min
Specialist assessment time
Structured digital examinations reportedly halved the time providers needed to complete each specialist assessment.
Mobile App Development
Mobile Applications Built For Work That Happens Away From Desks
We design and build mobile products that guide complex field, clinical and operational work, capture structured data and connect each interaction with the wider service platform.
Discuss Your Mobile ApplicationWhat We Do
- Mobile Architecture
- Product Strategy
- Interaction Design
- Data and Integration
- App Engineering
- Continuous R&D
Challenges We Solve
01
Frontline Work Relies On Paper And Memory
Staff carry essential instructions and judgement in their heads, while paper records create delay, variation and incomplete information after the work.
02
Generic Forms Cannot Handle Real Work
Static forms capture answers but cannot adapt the next step to the user's role, previous response or operating situation.
03
Data Must Be Re-Entered Later
Information collected in the field is typed into reports and back-office systems afterwards, duplicating effort and introducing avoidable errors.
04
The App Ignores Working Conditions
Small screens, interruptions, time pressure and varying connectivity make a technically functional product difficult to use during real frontline work.
05
Mobile And Core Systems Fall Out Of Step
Users see outdated information or incomplete workflow status because the application is not connected reliably to the wider service platform.
How PCES Halved Assessment Time With A Structured iPad Workflow
Healthcare providers completed specialist examinations using fragmented forms, then spent additional time writing reports and waiting days for the required documentation to be produced.
We built an iPad-based assessment workflow with dynamic question sets, structured data capture and automated report generation connected to formal insurance submission requirements.
15–30 min
Manual report writing removed
Automated generation reportedly replaced the essay-style report providers previously wrote manually after each assessment.
5–7 days removed
Post-assessment reporting delay
The connected workflow reportedly removed the lag between completing an examination and producing the required documentation.
How We're Different
Mobile products fail when desktop processes are squeezed onto a smaller screen. Frontline work includes interruption, time pressure, physical conditions and incomplete information. We design the interaction around that environment, then connect it to the systems and decisions behind the complete service.
01
Design Around The Environment
We examine where, when and under what conditions the application will be used, then shape the interaction around attention, equipment, interruption and real connectivity requirements.
02
Make Complex Work Easy To Follow
We turn specialist rules and changing question paths into clear guided steps without removing the judgement, supporting evidence or operating exceptions the work genuinely requires.
03
Connect Capture To The Service
We design what happens after information is collected, connecting mobile activity with reporting, submissions and operational systems instead of creating another isolated and incomplete data store.
04
Test Critical Interactions Early
We prototype the difficult moments and branching workflows with representative users before large-scale engineering begins, exposing friction while the product remains relatively inexpensive to change.
New Challenges Most Businesses Aren't Ready For
Mobile applications increasingly shape regulated, customer-facing and operational work. Organisations need the convenience of in-the-moment interaction without losing data quality, traceability or connection with core systems.
Frontline Data Must Be Structured
Reporting, automation and AI depend on information being captured consistently at the point of work rather than reconstructed afterwards.
Devices Now Carry Decisions
Mobile products increasingly guide consequential work, requiring clearer rules, permissions and evidence behind each recommended or completed action.
Accessibility Expectations Are Rising
Applications must work for a broader range of users, environments and abilities without turning specialist processes into confusing experiences.
Mobile Must Connect To Core Systems
Isolated applications create duplicated records and stale information when identity, workflow state and data do not move reliably across the service.